Please download the Farbar Recovery Scan Tool and save it to your desktop. RESTART THE COMPUTER Before running Step 3 Attach or Copy its content into your next reply. Your PC should reboot now if any items were found.Īfter reboot, a log file will be opened. When finished, if items are found please click Quarantine. Please download AdwCleaner by Malwarebytes and save the file to your Desktop. If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. Highlight the most recent scan and double-click to open it. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.

Once the scan is completed make sure you have it quarantine any detections it finds. Once installed then open Malwarebytes and select Scan and let it run. If you don't have Malwarebytes installed yet please download it from here and install it. It will automatically check for updates and run a Threat Scan. If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. The program is safe and used hundreds of times a week by many users.Įxample of Microsoft Edge blocking the download When downloading with some browsers you may see a different style of screens that may block FRST from downloading.

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